QOS is a systematic, disciplined approach that uses standardized tools and practices
to manage business and achieve ever-increasing levels of customer satisfaction through
continual process improvement. -- Ford's definition
COURSE OVERVIEW
- Benefits of a QOS
- What are your customers' expectations?
- Identifying Key Processes
- Selecting Measurability
- Tracking Trends
- Predicting Downstream Performances
- Understanding the QOS Wheel
- Who is a QOS Team
SUMMARY
By developing and implementing a QOS, you will:
- Identify customers and their expectations.
- Identify key processes that deliver customer expectations.
- Select measurability that predict and verify the ability of key processes to deliver customer expectations.
- Through employee involvement and simple tools, QOS will help you: align business processes with your customer expectations.
- Establish a QOS team to apply structured problem solving when measurability indicate a problem.
For more information contact:
Hari Agarwal
54546 Saddlebrook Crossing
Elkhart, IN 46514
PH: (574) 264-0807
FAX: (574) 264-1269
• AS/TE/ISO/QS 9000
• QOS
• Process Mapping •
• Changeover Time Reduction
• Supply Chain Management •
• Constraints Management
• Kaizen
• DOE
• APQP/FMEA/APPAP •
• Internal Auditing
• Statistical Process Control (SPC)
• Toyota Production Systems •
