Introduction
- What is Quality?
- What is Quality Assurance?
- What is a Quality Audit?
- Why do we need to Audit?
Quality Definitions
ISO-9000 Series/QS-9000 Series
- Origins of the Standards
- The purpose of the Standards
The Audit System
- Types of Audits
- The Auditor
- The Audited
- Schedules
- Phases of the Audit
- Audit Documentation
Audit Techniques
- Conduct of the Audit
- Questioning Techniques
- Communications
Planning & Preparation of the Audit
- The Program
- Check List and Questionnaires
- Procedure
Performing the Audit
- Opening Meeting
- Interviewing - what questions to ask and how
- Examination of Evidence
- Tips for the Auditor
- What to watch out for
- Types of Noncompliances
- Closing Meeting
Reporting, Recording And Follow-Up
- Audit Reports
- Report Contents
- Noncompliances and Corrective Actions
- Follow up
Quality Systems Auditing
- What does the Standard comprise?
Documentation Appraisal
• AS/TE/ISO/QS 9000
• QOS
• Process Mapping •
• Changeover Time Reduction
• Supply Chain Management •
• Constraints Management
• Kaizen
• DOE
• APQP/FMEA/APPAP •
• Internal Auditing
• Statistical Process Control (SPC)
• Toyota Production Systems •
